Why Might You Take Notes When A Customer Is Filing A Complaint?
Capturing the Essence: Accurate Documentation of the Complaint The Foundation of Understanding Imagine this: a customer, voice brimming with frustration, is on the phone, describing a disastrous product experience. They’re upset, possibly angry, and their words spill out, a torrent of grievances. Or picture the customer hunched over a form, filling it out with a … Read more
